The recipient didn't receive my files. What should I do?

It's possible that the recipient didn't receive our notification email to let them know that the files are available. This can happen for a number of reasons (for example, their mail server incorrectly marked it as spam).

You can work around this issue by sending the recipient the 'quick link' to these files yourself. You can find the 'Quick link' on any existing upload by clicking on the link icon: .

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