Video & Audio previews fail to show on the download page

← Sending and Receiving files

There are a few scenarios where previews will fail to show:
  • The person accessing the file could be using an old browser which doesn't support media playback for example; older versions of Internet Explorer. To ensure they have at least the ability to download files we display a basic version of the download page that won't show previews.
  • For more modern browsers that don't natively support media playback we require Adobe Flash to enable previews. If the user doesn't have this installed they will see a placeholder requesting that they install support for this.
  • If the downloader accesses the files before our system generates previews they will see a placeholder with the text "Generating previews".

Sending and Receiving files

  1. How do I view all uploads for my Account
  2. Downloads - understanding usage
  3. Upload and download errors
  4. The recipient didn't receive my files. What should I do?
  5. Archived vs Expired uploads
  6. How do I send received files?
  7. How do I share received files?
  8. How do I reorder files?
  9. Uploading folders
  10. Video & Audio previews fail to show on the download page
  11. Why are my uploads and downloads being queued?
  12. Previews are not being generated for my files?
  13. If I pause an upload or download does it resume from where it left off?
  14. How do I quickly clear storage?
  15. What does 'Remote upload' mean?
  16. How do I change when my files expire?
  17. What's the maximum file upload size?
  18. Does Digital Pigeon keep copies of my files?
  19. What happens to my files when they are archived?
  20. There's a line through a recipients email address, what's going on?
  21. How are my files secured?

Feedback and Knowledge Base

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