What does 'Queued, waiting for connection...' mean (previously 'Queued, waiting for worker...')?

Generally the 'Queued, waiting for connection...' is shown when the app is waiting for your computer to give it a connection to our servers. Under normal conditions you're most likely to see this if you have several uploads or downloads queued up and the app is busy working on one of the other tasks.

If the message persists then it can indicate that your computer might be having trouble communicating with our file servers.

Troubleshooting suggestions vary slightly depending on whether you're using our desktop app or your favorite web browser. 

Troubleshooting suggestions for web browsers (e.g. Google Chrome or Mozilla Firefox);

• Fully quit and restart your web browser and re-attempt the upload by creating a new upload (the existing upload will not be able to complete due to browser security restrictions)
• Restart your computer and WiFi/router to rule out any local networking issues
• Try toggling the 'Enable Cloudfront Optimized Routes Uploads' feature under 'Manage' -> 'Account' -> 'Defaults', then test by creating a new upload (this feature is not available on all subscriptions)
• Try uploading to a different 'File Server Region' - before adding the files expand the 'File Server Region' option area and choose a different region, then test by creating a new upload
• Try uploading with a different web browser (e.g. if you're using Safari give Chrome or Firefox a try)
• Try uploading with our desktop app

Troubleshooting suggestions for our desktop app;

• Fully quit and restart the desktop app and check if the upload or download resumes as expected
• Restart your computer and WiFi/router to rule out any local networking issues
• Reset the desktop app using the 'Help' -> 'Clear App Data and Restart' menu item, after the app restarts try creating a new upload
• Try toggling the 'Enable Cloudfront Optimized Routes Uploads/Downloads' feature under 'Manage' -> 'Account' -> 'Defaults', then test by creating a new upload/download (this feature is not available on all subscriptions)
• Try uploading to a different 'File Server Region' - before adding the files expand the 'File Server Region' option area and choose a different region, then test by creating a new upload
• Finally, use the 'Help' -> 'Submit App Logs' menu item to raise a support ticket - with those logs we should be able to determine exactly where the issues lie