There's a line through recipients email address

If you see a line through recipients' email address, it means we had trouble contacting them to let them know that your files are available for download. In other words, the email Bounced.

A notification also appears on the lower right part of the page indicating that a problem occurred when Digital Pigeon tried sending an email to your recipients.

There are a number of reasons this occurs such as their email inbox is full, or misspelled their email address.

For recipients with a full inbox, you can resend the file using the Resend option.

For incorrect email address, you can add the recipients' correct email address.

1. Open the file that you want to send.
2. Click the Options menu and select +Add Recipients.
3. In the Recipients field, enter the correct email address of the recipient(s).
4. You can add/update the Subject and Message fields to indicate that you are resending a file (optional).
5. Click Add Recipients to send email notifications to the listed email address.