The first thing to try is clearing the app data, you can check out our " Clear App Data And Restart " help article to find out how to do this.

If that doesn't work your next best option is to remove the local data files for the Digital Pigeon app. To do this follow these steps:
Note: ensure the app is closed before starting.

Mac OS X

Note: Version 4 is available addressing the recent stability issues. Unfortunately, it is not an auto-update. Download and install the new version available in our Apps Page.

1. Open Finder and click the Go menu.
2. Hold down the Option key and you should see a Library menu item appear. Click Library, you can now let go of the Option key.
3. Find and open the Application Support folder.
4. Find and open the Digital Pigeon CEF or Digital Pigeon folder for older versions of the app.
5. Delete the contents of this folder (i.e. drag it into the trash).
6. Restart the Digital Pigeon app and check if the issues are resolved.

Windows

1. Open Windows Explorer and click the Address Bar.
2. Enter %HOMEPATH%\AppData\Local\Digital Pigeon CEF or %HOMEPATH%\AppData\Local\Digital Pigeon for older versions of the app and press the Enter key on your Keyboard.
3. Delete the contents of this folder (i.e. drag it into the trash).
4. Restart the Digital Pigeon app and check if the issues are resolved.
   
   
   

If this doesn't help, contact support for assistance.