Please ensure that the Digital Pigeon application has been fully shut down before copying any of the files in the instructions below.

Mac OS X

1. Open the Finder and click the Go menu.
2. Hold down the Option key and you should see a Library menu item appear. Click Library, you can now let go of the Option key.
3. Find and open the Application Support folder.
4. Find and open the Digital Pigeon CEF or Digital Pigeon folder for older versions of the app.
5. Select all files except the Cache folder and send them to help@digitalpigeon.com.
   
   
   

Windows

1. Open Windows Explorer and click the Address Bar.
2. Enter %HOMEPATH%\AppData\Local\Digital Pigeon or %HOMEPATH%\AppData\Local\Digital Pigeon for older versions of the app and press the Enter key on your Keyboard.
3. Select all files except the Cache folder and sent them to help@digitalpigeon.com.